FAQ | Brutto Shop


Frequently Asked Questions (FAQ)

1. What products do you offer?
   - Brutto offers a wide range of products, including prints, clothes and home products. Explore our website to discover the latest designs and high-quality items.

2. How do I place an order?
   - Placing an order is easy! Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the instructions to provide shipping details and payment information.

3. Is it safe to shop on Brutto?
   - Yes, absolutely! We prioritize the security of your personal information. Our website uses encrypted connections (SSL) to protect your data, and we do not store any payment information on our servers.

4. What payment methods do you accept?
   - We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna, and other secure payment gateways. Choose the option that suits you best during the checkout process.

5. Can I modify or cancel my order after placing it?
   - Unfortunately, once an order is placed, we cannot guarantee modifications or cancellations. Please review your order carefully before completing the purchase. If you encounter any issues, contact our customer support for assistance at [email protected].

6. How can I track my order?
   - Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package on the respective courier's site. We often use correos.es

7. What is your return policy?
   - We want you to be satisfied with your purchase. All refunds are processed into original payment method. Refund process might take 5-10 business days upon package arrival to our return department and reflect on the bank statement. We do not accept returns after one month has elapsed from its sending.
Shipping and handling fee are not refundable. Please read more in our Refund Policy page.

8. Do you offer international shipping?
   - Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping Information page for details.

9. How do I contact customer support?
   - If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via [email protected] or through the Contact Us form on our website.

10. Are the product images on your website accurate representations?
   - We strive to provide accurate and high-quality product images. However, please note that colors may vary slightly due to different monitor settings. Refer to product descriptions for additional details.

Feel free to contact us if you have any other questions or concerns. Happy shopping!